Five Star Reviews

Elaine J. Beverly Hills

What the Seller said "FROM MY FIRST CONVERSATION WITH YOU ZANE, I WAS STRUCK BY YOUR ATTENTIVENESS TO ME AND MY CONCERNS".

Your knowledge and professionalism gained my trust, and your communication style allowed me to feel relaxed and secure. I could not be more pleased with this experience. Your work has definitely exceeded my expectations!

Kenny

Kenny came to us as a referral from Assisted Living Locator, Sarah Ordover. His mom had just passed away, and his dad, Roger, had been diagnosed with stage 4 lung cancer. He was doing his best to look after his dad, bringing him to live in his home with two kids and a wife. Unfortunately, because he was taking so much time off from work to help his dad, Kenny was about to lose his job. We met for lunch, discussed his needs and the family trust — Dad hadn’t filed taxes, had a tax lien, and Kenny wasn’t sure which way was up. But he had to sell the house, and being the only kid to his parents, everything was on his shoulders.

A week after, I was to meet with Kenny and his dad, but he fell ill, and was admitted into the ICU at Good Samaritan. A week later, he was released into rehab near Kaiser in Hollywood. I was bedside getting the paperwork signed to get the property on the market, but not before managing the tenant of 30 years in the “illegal” converted basement apartment.

In the end, I was able to get the property sold as soon as possible by finding a willing buyer who would close with a tenant in an illegal apartment. I was also able to get Roger into the right care facility, and relocate his long-term tenant.

Kenny and Roger were so grateful for our help in taking care of a seemingly impossible task during a challenging time.

Roni

I met Roni at a coffee shop near her home and we soon became fast friends. I’ve helped Roni and her family through so many transitions…

Roni was in her late 50’s and was part of the “Sandwich Generation” — those who take care of both their parents and children. Roni and her 90-year-old mother, Meryl, needed some repairs around their homes. I referred them to our reliable handyman and discussed possible ideas about their real estate solutions.

Roni’s sister, DeDe, wanted to figure out the right time to sell a parcel of land in Century City and their residential lot in Missouri. We were successful with their sales, and along with the advice of her CPA and wealth managers, they dispersed one third of the proceeds to each daughter, and retained one third in the estate.

A while later, after helping change a lightbulb at Meryl’s home, I noticed her stove top was left on with a mobile phone on the hot surface. We called Roni right away, and she mentioned that these kinds of events were happening more often. So, we referred a placement agency to the family.

Last October, I had the opportunity to stop by Roni’s home and visit with a now 92-year-old Meryl, who was handing out candy for Halloween. It’s relationships like this that inspire me to help seniors and their families transition with love.

One evening, we received an email from a placement agency asking us to “please check on Marina P. currently at Kaiser in Woodland Hills. She needs to sell her house ASAP and clear out to pay for care. We don’t know if she has any other assets. You should visit.”

I worked with Marina’s Care Manager and the placement agency, and facilitated moving Marina to a board and care home owned by one of our resource partners.

Later, our TLC SRES Certified Realtor visited with Marina at the board and care home along with our TLC Care Concierge, Enna, to get the keys to her home to do an assessment and report back.

We found out some unsettling information: There was an unlicensed caregiver at the home, who moved herself in along with her granddaughter, and installed a keyed lock on one of the bedroom doors. We also found out that this unlicensed caregiver had been calling an ambulance to take Marina to Kaiser Hospital so that the caregiver and her granddaughter could have more time in the home alone.

On top of that, Marina was behind on several payments to her mortgage company and HOA service, meaning she was facing turned off amenities and foreclosure.

Our TLC & CO Team Lead had the experience and expertise to negotiate relocation assistance and a move out date with the unlicensed caregiver and her family. We also brought in a locksmith that day to change the locks.

Enna then contacted the Homeowners Association Management company for Marina’s property, as well as a couple members of their Board of Directors and conveyed the severity of Marina’s situation and the need to maintain the HOA service. With TLC’s assurance as a trusted service provider, the homeowners association kept all amenities active during the sales process.

Utilizing our TLC Custom Marketing Plan, we received an offer within a few weeks.

Throughout the process, Enna also called and visited Marina many times, providing reassurance, picking Marina up and helping her pick up boxes of personal items for her new home.

We also mobilized and coordinated numerous TLC resource partners such as an organizer and packer, estate seller, mover/ hauler, and took care of her car. Our TLC Care Concierge had it all taken care of in time for the close of escrow.